Shipping policy

At Toyz Factory, we’re excited to prepare and ship your order as quickly as possible. Below you’ll find important information about our shipping process and delivery timelines for orders placed at thetoyzfactory.com.

Order Processing

Orders are typically processed within 1–2 business days after the order is placed.

Processing times do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes:

• Your tracking number

• A link to track your shipment

You may also view this information through your customer account if you created one during checkout.

Tracking Information

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to appear.

Shipping carriers sometimes require time to register the first scan after a package leaves the warehouse.

Delivery Time

Estimated delivery times are approximately 4–6 business days after processing, depending on your location.

Delivery times may vary due to:

• Shipping carrier delays

• Weather conditions

• Customs processing

• Peak seasons, such as holidays

We appreciate your patience during these times.

Shipping Locations

Toyz Factory currently ships to customers worldwide.

Shipping availability and delivery times may vary depending on your country or region.

Customs and Import Duties

In most cases, Toyz Factory orders are shipped without additional duties or customs charges.

However, international shipments may occasionally be subject to customs inspection depending on the destination country.

If a shipment is refused for reasons not caused by an error on our part, the customer may be responsible for:

• Return shipping costs

• Customs charges

• Handling fees

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.

If you notice an error in your address, please contact us immediately at support@thetoyzfactory.com.

We may be able to update your address before your order ships.

Once an order has shipped, we are unable to change the delivery address.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact support@thetoyzfactory.com so we can assist you with investigating the shipment.

Please include your order number and any available tracking details in your message.

Need Help?

If you have any questions about shipping or delivery, our support team is here to help.

Email: support@thetoyzfactory.com
Website: thetoyzfactory.com